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REFUND & REPLACEMENT

30-DAY FULL REFUND

For the reasons stated below, we are prepared to offer you a full refund within 30 days from the delivery date due to:

  • Faulty, damaged, or inoperable merchandise.
  • Missing items from your order.
  • The size, color, or customized item is incorrected per the order placed.
  • The product did not match our descriptions.

Besides the mentioned reasons, here are other factors that may hinder your full refund or replacement:

  • Asking for a refund post the 30-day warranty period.
  • Decision change.
  • Seeking alterations to the item received.
  • Offering inaccurate details or damage due to mishandling.

⚠️Limitations: The warranty policy is applicable only once per order.

For refunds, allow time for processing:

  • PayPal: 3 to 5 business days.
  • Credit card: Up to 10 business days.

Return Policy:

  • We offer a "No Need to Return" policy for select cases to save your valuable time and money.
  • Just provide detailed information and photos of the items you received to let us resolve your problem at here o let us resolve your problem.

HOW TO REQUEST A REFUND OR REPLACEMENT?

  • Contact Us HERE
  • Provide a detailed description of the issue with accompanying photos.
  • Receive support confirmation.

FAQs

  • Is a refund possible if I am dissatisfied with my purchase or simply no longer want it?

-> You are eligible for a refund if the issues stem from product quality, within 30 days of your order delivered date.

  • How long does it take to receive a refund to my original payment method?

-> Refunds typically take 5-7 business days to process to your initial payment method after a 3-day inspection period from receipt by NewEleven.

  • What are the exceptions that might prevent me from getting a full refund?

-> If your request for a refund is after 30 days of delivery tracking

-> The problems are caused by giving the wrong shipping address, putting the wrong custom information, such as a custom name, hair color, or the size you ordered is not fitted.

-> The order was sent with exactly the information and items on order.

  • How should I prepare my shipment for return?

-> You are not required to physically return items, saving you time and money. Simply provide detailed information and photos for issue resolution.