Once you click Check Out, your order begins processing and cannot be changed or cancelled. When you receive your order, you may return the order using our Return Policy.

You should receive your refund within 14 business days.

*Please note that the Cash on Delivery convenience charge and the handling charge would not be included in the refund value of your order as these are non-refundable charges.

You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery, you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (Customer Service Department by phone or email only) within 48 hrs of receipt of the items.

You must return the products to us within 14 days after informing us that the products are damaged or have been incorrectly supplied.

Applicability of Replacement Policy:

Neweleven.co will accept Exchange only if the following conditions are met:

Replacement request should be initiated within 48 hrs of order delivery. Customer should inform us that the products are damaged or have been incorrectly supplied within 48 hrs of order delivery. A photograph of the product along with the packaging should be emailed to support@neweleven.co within 48 hrs of order delivery. The item needs to be returned along with the original packaging. The package should be returned within 15 days from initiation. The tags on the product should be intact. The product should be unwashed, unused and in an undamaged condition

We receive returned goods only through approved carrier service providers and you cannot return the goods in person physically to the Returns Department.

Please courier your return package to the below mentioned address and retain your courier slip.

Address for Return:

Name: TRUNG MAI
Address: 1029 Reinli St Suite 7 Austin , TX, 78723, US
Phone: 7133306994

Once the product has been returned, the customer needs to send email at support@neweleven.co with the below details for faster processing of your complaint.

Order No: Reason of replacement request: AWB number: Courier name: Scan copy of the courier invoice: Courier amount

The item needs to be returned along with the original packaging. The package should be returned within 14 days from initiation of replacement request.